Lancaster Trading Concepts is an entrepreneurship for small business entrepreneurs in the 21st Century.  It offers an inexpensive e-commerce portal for small businesses and entrepreneurs.

Stock

A majority of items are stocked and shipped from the sales office by either Lancaster Trading Concepts or its affiliates.   Some products may ship directly from a manufacturer, supplier, or warehouse.

Orders

Both retail and wholesale orders can be accepted for customers by telephone, fax, email, and online.  Late afternoons and evenings are the best times to call.  It is preferred that retail customers place their orders online, and pay by credit card.  Placing you order in advance--especially around holidays--will help avoid delays and errors on rushed orders.  Retail products are shipped in quantities of 1 or more, but wholesale products may shipped by the case, although cases can be split for no additional fee.  Product substitutions on similar items of equal or greater value may be made on out-of-stock items.

Shipments

Orders are generally shipped USPS or UPS standard, and hundred weight delivery service is available for some of our affiliates’ products, but because we are a small company requests for hundred weight service have not yet been received.  Freight costs for all shipped items are the responsibility of the customer, unless otherwise noted.

Out of Stock Items

All items out of stock and unsubstituted take some time to be reordered.  Back order records are not maintained, because we do not have the staffing for that yet.  For your convenience, your ordered item may appear on your invoice, even if it has not shipped, which is strictly for your records so you know that you did try to order it.  Out-of-stock items may be included on the invoice or bill, but you are not charged for them.  You will have to let us know if you want to know when the new stock arrives so that you can reorder them.

Errors and Adjustments

All errors & adjustments must be reported within 10 days of receipt of the merchandise.  It is important to supply all the necessary information, including the invoice/order number, date of the invoice/order, and the nature of the error or adjustment needed.  Shortages must be noted on the invoice/order by the customer.  It will then be possible to handle your claim in a prompt and efficient manner.  We request that you do not make any unauthorized changes on your invoice in order to keep your account accurate in our records.  Affiliates who do not fairly resolve issues of error and adjustment will have their products discontinued in any or all of Lancaster Trading Concepts’ commerce.  Lancaster Trading Concepts is customer oriented, and we want our affiliates to be that way too.

Return/Credit Policy

Notification in all situations is necessary within 10 days of receipt of merchandise.  Please call Lancaster Trading Concepts.  We reserve the right to direct you to one of our affiliates for whom we provide an Internet portal if it is one of their products.  Please call with your invoice/order number, invoice/order date, and reason for return.  All items must be in the original carton and include the packing material.  All returned items must be clean and free of markings.  No deductions from the invoice/order will be permitted without a credit invoice.  Exceptions: A) If current shipment is refused and the item is returned.  A deduction is permitted if you are remitting payment immediately.  B) If you are returning a product from a previous invoice/order and they happen to be C.O.D., the respective sales office must receive and aprove the return before the deduction can be made.  When approved, a credit invoice will be sent to you, and yo may then deduct the amount credited from your next C.O.D. shipment.  Each returned item will be credited upon receipt and approval.

A credit/return invoice will be sent to your mailing address.  All returns are subject to a 15% restocking fee.  The restocking does not apply when Lancaster Trading Concepts or its affiliates are responsible for an error.  Affiliates who do not fairly resolve issues of error and adjustment will have their products discontinued in any or all of Lancaster Trading Concepts’ commerce.  Lancaster Trading Concepts is customer oriented, and we want our affiliates to stay that way too.

Terms

All sales are payable by credit card, check, money order, or by PayPal e-money.  We accept Visa, MasterCard, Discover, and American Express. A service charge of $30.00 will be assessed for each check that is returned.  In plain English, bounce a check and you will have to pay a penalty fee, and subsequent orders may not be processed until the check or money order clears at the bank.  If an account becomes delinquent because of a returned check or overdrawn credit card, a statement may be mailed monthly, or the account may be turned over to a collection agency.   The credit report will be affected.

Invoicing

All currency is in U.S. dollars.  Transactions are confidential and property of Lancaster Trading Company.  Customer information will not be sold, and will be kept private.  The purchaser hereby agrees to pay attorney fees and costs in event of suit, legal action, or service that is intiated to collect all or part of any debt incurred by the party that has ordered and received merchandise from the Lancaster Trading Company.  The venue for legal action is agreed to be Lancaster County, Pennsylvania, U.S.  This obligation may not be transferred or assigned without the express written permission of Lancaster Trading Concepts, 929 E Main St  #165, Mount Joy, Pennsylvania, 17552.

Lancaster Trading Concepts
929 E Main Street  #165
Mount Joy, PA 17552

sales@lancastertradingco.com